Shipping policy
Shipping Policy
Effective Date: July 22, 2026
At The TCG Cards, we are committed to providing a reliable and efficient shipping experience for all of our customers. This Shipping Policy explains how we process, ship, and deliver your orders.
Order Processing Time
All orders are processed within 1–3 business days after payment has been successfully received and verified.
Orders are not processed or shipped on weekends or major holidays. If we experience a high volume of orders, processing times may be slightly delayed. We appreciate your patience and understanding.
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Shipping Times
Estimated delivery times vary depending on your location and the shipping method selected at checkout.
United States Orders
Estimated delivery time:
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Standard Shipping: 7–20 business days
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Expedited Shipping (when available): 3–6 business days
Please note that delivery estimates begin after your order has been processed and shipped, not from the date the order is placed.
Shipping Rates
Shipping costs are calculated based on:
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Shipping destination
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Package weight
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Package size
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Selected shipping method
The final shipping cost will be displayed at checkout before payment is completed.
From time to time, we may offer free shipping promotions. Any free shipping offers will be clearly displayed on our website.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with your tracking number.
You can use this tracking information to monitor your package's progress.
Please allow 24–48 hours after receiving your shipping confirmation for tracking information to become active.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an order is shipped to an incorrect address due to customer-provided information, The TCG Cards is not responsible for lost, delayed, or misdelivered packages.
If you notice an error in your shipping address after placing your order, please contact us immediately at:
Email: contact@thetcgcards.shop
We will do our best to assist you, but we cannot guarantee address changes after an order has entered the processing or shipping stage.
Lost, Stolen, or Delayed Packages
Once an order has been delivered to the address provided during checkout, The TCG Cards is not responsible for lost or stolen packages.
If your package appears to be delayed, please:
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Check your tracking information.
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Contact the shipping carrier for additional updates.
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Contact us if the issue cannot be resolved.
We will work with you and the carrier to help locate your shipment whenever possible.
Damaged Orders
If your order arrives damaged, please contact us within 7 days of delivery.
Please provide:
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Your order number
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Photos of the damaged packaging and products
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A description of the issue
Our team will review your request and determine the appropriate solution.
International Shipping
At this time, international shipping availability may vary.
Customers outside the United States may be responsible for:
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Customs fees
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Import taxes
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Duties
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Additional processing charges imposed by their country
The TCG Cards is not responsible for delays caused by customs or government agencies.
Pre-Orders
Pre-order items are shipped according to their expected release dates.
If your order contains both in-stock products and pre-order products, your order may be shipped together once all items are available unless otherwise stated.
Estimated release dates are provided by manufacturers and may change without notice.
Address
The TCG Cards
1907 Quiet Valley Lane
Los Angeles, CA 90017
United States
Contact Us
If you have any questions regarding our Shipping Policy, please contact us:
Email: contact@thetcgcards.shop
Phone: +1 (479) 345-1674
Thank you for choosing The TCG Cards. We appreciate your business and are committed to delivering your collectibles safely and efficiently.