Contact information
At The TCG Cards, we're committed to providing exceptional customer service. Whether you have a question about an order, a product, shipping, or anything else, our support team is here to help.
Customer Support
Email:
contact@thetcgcards.shop
Phone:
+1 (479) 345-1674
Business Address
The TCG Cards
1907 Quiet Valley Lane
Los Angeles, CA 90017
United States
Customer Service Hours
Our customer support team is available during the following hours:
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Monday – Friday: 9:00 AM – 6:00 PM (Pacific Time)
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Saturday: 10:00 AM – 4:00 PM (Pacific Time)
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Sunday: Closed
We strive to respond to all email inquiries within 24–48 business hours.
Order Support
If you're contacting us about an order, please include:
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Your full name
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Order number
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Email address used to place the order
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A detailed description of your inquiry
Providing this information helps us resolve your request as quickly as possible.
Shipping & Delivery Questions
For questions regarding shipping, tracking information, or delivery updates, please include your order number when contacting us. We will gladly assist you in tracking your package and resolving any shipping-related concerns.
Returns & Refunds
If you wish to request a return or refund, please contact us before sending any items back. Our support team will provide you with the appropriate return instructions in accordance with our Return & Refund Policy.
Wholesale & Business Inquiries
For wholesale opportunities, partnerships, or other business-related inquiries, please email us at:
Please include "Wholesale Inquiry" or "Business Partnership" in the subject line for faster assistance.
Feedback
We value your feedback and are always looking for ways to improve our products and services. If you have suggestions, comments, or concerns, we'd love to hear from you.
Thank you for choosing The TCG Cards. We appreciate your trust and look forward to serving you.