Refund policy

At The TCG Cards, customer satisfaction is our priority. We want every collector to have a great experience with their purchase. This Return & Refund Policy explains the conditions, process, and requirements for returning products and requesting refunds.

By placing an order with us, you agree to the terms outlined below.

1. Return Eligibility

We accept eligible returns within 30 days of delivery.

To qualify for a return, the item must:

  • Be unused and in the same condition as received.

  • Include original packaging, seals, and accessories when applicable.

  • Include proof of purchase or order information.

  • Not show signs of damage, alteration, or misuse.

Items that do not meet these requirements may not be eligible for a refund or exchange.

2. Trading Cards & Collectibles Policy

Due to the collectible nature of trading cards and related products, certain items may have specific return restrictions.

The following items may not be eligible for return if:

  • Booster packs, boxes, or sealed products have been opened.

  • Protective packaging, factory seals, or shrink wrap have been removed.

  • Products show signs of handling, damage, or use.

  • Items were purchased as limited releases, special editions, or promotional products.

Unopened and factory-sealed collectible products may be considered for return according to our standard return conditions.

3. Damaged or Incorrect Items

If you receive:

  • A damaged product.

  • A defective item.

  • The wrong product.

  • A missing item from your order.

Please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number.

  • A description of the problem.

  • Photos or videos showing the issue.

  • Images of the packaging if damage occurred during shipping.

Our team will review your request and provide the appropriate solution.

4. Non-Returnable Items

Certain products cannot be returned, including:

  • Opened trading card products.

  • Used collectibles.

  • Products without original packaging.

  • Gift cards.

  • Clearance or final-sale items.

  • Items damaged after delivery due to customer handling.

We reserve the right to refuse returns that do not meet our policy requirements.

5. Return Process

To request a return:

  1. Contact our customer support team at:

    Email: contact@thetcgcards.shop

  2. Provide your:

    • Full name.

    • Order number.

    • Reason for return.

    • Photos if applicable.

  3. Wait for return approval before shipping any item back.

Do not send products back without prior authorization. Unauthorized returns may not be accepted.

6. Return Shipping

Customers are responsible for return shipping costs unless:

  • The item was received damaged.

  • The wrong item was shipped.

  • The product was defective due to our error.

We recommend using a trackable shipping service when returning items. The TCG Cards is not responsible for return packages lost during transit.

7. Refund Process

Once we receive and inspect your returned item, we will notify you of the refund decision.

If approved:

  • Refunds will be processed to the original payment method.

  • Refund processing may take 5–10 business days depending on your payment provider.

  • Original shipping fees are generally non-refundable unless the return resulted from our error.

8. Late or Missing Refunds

If you have not received your refund after the processing period:

  1. Check your bank or payment provider.

  2. Contact your credit card company or payment service.

  3. Contact us if the issue continues.

We will assist you in investigating the matter.

9. Exchanges

We may offer exchanges for eligible items depending on product availability.

If you need an exchange, contact us at:

Email: contact@thetcgcards.shop

Exchange requests must meet the same eligibility requirements as returns.

10. Order Cancellations

Orders may only be canceled before they enter the processing or shipping stage.

Once an order has been shipped, it cannot be canceled and must follow our return process.

To request a cancellation, contact us as soon as possible.

11. Pre-Orders

Pre-order cancellations may be accepted before the item enters fulfillment.

Once a pre-order has been shipped, it will be subject to our standard return conditions.

Release dates provided for pre-order products are estimates and may change due to manufacturer delays.

12. Contact Information

If you have any questions about our Return & Refund Policy, please contact us:

The TCG Cards

Email: contact@thetcgcards.shop

Phone: +1 (479) 345-1674

Address:
1907 Quiet Valley Lane
Los Angeles, CA 90017
United States

Thank you for choosing The TCG Cards. We appreciate your trust and are committed to providing a reliable collecting experience.