FAQ

Welcome to The TCG Cards

Here you will find answers to the most common questions about our products, orders, shipping, returns, and services. If you need additional help, our support team is always available.

General Questions

What is The TCG Cards?

The TCG Cards is an online store dedicated to trading card games and collectibles. We provide collectors and enthusiasts with a convenient place to discover and purchase collectible products.

Are your products authentic?

Yes. We are committed to providing genuine collectible products sourced through trusted suppliers. We carefully select products and work to ensure that items listed on our store are accurately represented.

For more information, please see our Authenticity Guarantee.

Are you officially affiliated with Pokémon?

No. The TCG Cards is an independent retailer and is not affiliated with, sponsored by, or officially connected to Nintendo, Game Freak, Creatures Inc., or The Pokémon Company.

All trademarks and intellectual property belong to their respective owners.

Products

What products do you sell?

We offer a variety of trading card products and collectibles, including:

  • Trading card packs

  • Booster products

  • Collector items

  • Special releases

  • Accessories and related products

Product availability may change depending on stock levels and releases.

Are sealed products guaranteed to be factory sealed?

Yes. Products advertised as sealed are shipped in their original factory condition unless otherwise stated in the product description.

Do you sell individual cards?

Availability depends on our current inventory. Please check our website regularly for available products and new releases.

Will my product look exactly like the images?

Product images are provided to represent the item as accurately as possible. However, packaging designs, colors, and included contents may vary slightly due to manufacturer updates.

Orders

How do I place an order?

To place an order:

  1. Add your desired products to your cart.

  2. Proceed to checkout.

  3. Enter your shipping and payment information.

  4. Confirm your purchase.

You will receive an order confirmation email after your order has been successfully placed.

Can I cancel my order?

Orders can only be canceled before they enter the processing or shipping stage.

If your order has already been shipped, it must follow our Return & Refund Policy.

Contact us as soon as possible if you need to request a cancellation.

How can I check my order status?

Once your order ships, you will receive a confirmation email with tracking information.

Please allow 24–48 hours for tracking updates to appear after shipment.

Shipping

How long does shipping take?

Orders are usually processed within 1–3 business days.

Estimated delivery times:

  • Standard Shipping: 5–10 business days

  • Expedited Shipping (when available): 2–5 business days

Delivery times may vary depending on location and carrier conditions.

Do you ship internationally?

International shipping availability may vary.

Customers outside the United States may be responsible for customs fees, duties, and import taxes.

What if my package is lost or damaged?

If your package arrives damaged, please contact us within 7 days of delivery with:

  • Order number

  • Photos of the damaged item and packaging

  • Description of the issue

We will review your request and assist you.

Payments

What payment methods do you accept?

We accept payment methods available at checkout, including:

  • Major credit cards

  • Debit cards

  • Secure digital payment options

Available payment methods may vary depending on your location.

Is my payment information secure?

Yes. Payments are processed through secure payment providers. We do not store your complete credit card information on our servers.

Returns & Refunds

Do you accept returns?

Yes. Eligible returns are accepted within 30 days of delivery according to our Return & Refund Policy.

Items must meet return requirements, including being unused and in original condition.

Can I return opened trading card products?

Due to the collectible nature of trading cards, opened booster packs, opened boxes, and products with removed factory seals may not be eligible for return.

How long do refunds take?

Once a return is approved, refunds are typically processed within 5–10 business days, depending on your payment provider.

Pre-Orders

How do pre-orders work?

Pre-orders allow customers to reserve upcoming products before their official release.

Payment may be collected at the time of purchase, and release dates are estimates provided by manufacturers.

Can I cancel a pre-order?

Pre-order cancellation requests may be accepted before fulfillment begins. Once shipped, pre-orders follow our standard return guidelines.

Contact & Support

How can I contact The TCG Cards?

Our customer support team is happy to help.

Email: contact@thetcgcards.shop

Phone: +1 (479) 345-1674

Address:
1907 Quiet Valley Lane
Los Angeles, CA 90017
United States

We aim to respond to customer inquiries within 24–48 business hours.

Thank you for choosing The TCG Cards. We appreciate your support and are excited to be part of your collecting journey.